PRECISION-DRIVEN CX. SIMPLIFIED BY EXPERTS.
WHY SISU?
From Contact Centre Confusion to CX
Clarity.
Built with AWS. Delivered by
Experts.
CX Uplift Without Organisational Disruption.
We Don’t Just Know the Tech — We’ve Sat in the Chair.
CX TRANSFORMATION
At SISU Solutions, we partner with executive teams to modernise and optimise service delivery across customer, employee, and partner experiences, with a focus on elevating the experience for your end
customer. Even in organisations that don’t define their operations as a “contact centre,” we simplify complexity by combining leading CX technologies with deep operational expertise.
The result: faster transformation, stronger outcomes, and meaningful impact where it matters most — in the experience your customers receive.
OUR MISSION
Our mission is to translate CX investment into measurable business outcomes — whether the service function is owned by IT, HR, or Operations. We specialise in aligning technology with the metrics that matter: faster handle times, smarter workflows, lower cost per contact, and improved NPS.
Where most partners stop at implementation, we go further. SISU brings proven accelerators, former CX leaders, and operations consultants into every engagement, ensuring our clients don’t just go live — they go better.
OUR APPROACH
Trusted Tech + Real Operational Know-How
We work with leading platforms — including Amazon Connect, Trusst.ai, and Sprinkler — but our real strength is in knowing how to
drive outcomes with them. Our team includes people who have led service operations, not just delivered technology.
Design for Action, Not Just Architecture
We tailor every deployment to reflect real- world workflows, not generic templates. Our accelerators are drawn from real customer journeys and focus on time-to-value and measurable uplift.
Customer-Led, KPI- Aligned
Every solution is aligned to business KPIs, not product roadmaps. We focus on what drives impact:
- Lower cost per contact
- Higher NPS and CSAT
- Agent productivity gains
- Adoption of AI-driven insights
Fear-Free Change Management
We de-risk transformation by integrating with what already works. Our phased delivery approach — through pilots and proof-of-value projects — creates momentum, minimises disruption, and builds internal buy-in.
The CX partner that delivers what others promise.
SOLVING CX COMPLEXITY
At SISU, we thrive on the complex CX problems that cause hesitation and stall change. Whether your service model is owned by IT, HR, or
Operations — or isn’t even called a contact centre — we cut through the noise.
By fusing real operational know-how with modern CX technology, we turn fragmented systems into seamless experiences and stagnant investments into measurable results.
COMPONENT CX TRANSFORMATION MODEL
IGNITE AWARENESS & DESIRE
Build momentum with data-driven insight, shared vision, and stakeholder buy-in.
- CX Needs Assessment
Rapidly uncover service gaps and customer pain points using AI-powered diagnostics — analysing
voice, text, and behavioural data at scale. Delivers a clear, evidence-based case for transformation. - Stakeholder Engagement Workshops
Translate complex customer experience data into simple visual insights — helping leaders understand CX impact and opportunity. Drives internal alignment and executive commitment. - CX Vision Alignment Consulting
Define a future-ready customer experience strategy with ethical AI and modern digital engagement at the core. Connects CX outcomes to business and policy goals.
BUILD KNOWLEDGE & CAPABILITY
Empower your people with the tools, training, and support to deliver better experiences.
- AI Skills Training
Equip staff with practical skills to use modern digital tools — like chat assistants, voice analytics, and automated knowledge — responsibly. Boosts team confidence and CX delivery maturity. - CX Process Redesign Support
Streamline key customer journeys with automation and intelligent routing to reduce wait times and improve outcomes. Increases operational efficiency while enhancing service quality. - Pilot Programs & Proof of Value
Test new CX ideas in a low-risk environment with measurable outcomes and stakeholder visibility. Builds momentum through quick wins and early ROI.
Customer Experience
REINFORCE & OPTIMISE
Maintain momentum with smart monitoring, real-time feedback, and continuous improvement.
- CX Performance Monitoring
Gain real-time visibility into service quality, agent performance, and customer sentiment — across all channels. Supports fast response to issues and data-led decision-making. - Feedback Integration & Fairness Audits
Feed customer insights directly into service improvements and AI models — with built-in bias and ethics checks. Ensures transparency, fairness, and regulatory alignment. - Continuous Improvement Planning
Embed regular performance reviews and optimisation cycles, supported by live dashboards and predictive insights. Delivers sustained CX excellence and cost efficiency.
PARTNER & COLLABORATE
Scale confidently with flexible, trusted support that adapts to your business model.
- Talent Boost Services
Instantly expand your CX team with vetted experts, available on-demand to support peak periods or urgent needs. Accelerates delivery without long-term hiring commitments. - Strategic CX Outsourcing
Offload complex or high-volume CX operations to trusted specialists, while maintaining control and visibility. Improves customer outcomes while reducing internal burden. - Collaborative Innovation
Co-create next-generation CX solutions using cutting-edge AI and digital tools, aligned to your goals. Drives competitive advantage through co- designed, customer-first innovation.
